FAQ

If you have a question that isn’t here, please send it to me.

How do I get a quote?

First, you can look at my services page to get a general idea of what prices you should expect. Keep in mind your site may be bigger than the typical small business size, and if you are considering a custom website, you may want additional services such as branding.  Then contact me to set up a meeting in person or by phone. During the meeting I’ll ask you about your needs, and then I’ll create one or more proposals with a price tag and timeline for your review.

Can you take long distance clients?

Absolutely; I have many long distance clients. I communicate primarily by email and conduct training over Skype.

Can you meet in person?

I’m happy to meet in person, but unless the meeting is covered under a package, I charge extra for traveling outside my neighborhood in Seattle. Otherwise, I can do meetings on the phone or on Skype.

What if I’m not sure what I need from my website?

I speak with all clients directly to assess their needs before recommending a service package. Contact me for a free assessment.

All I need is a small change to my website.  Can you help?

Absolutely, no task is too small.  However, I have a $60 minimum for new clients, just to make up the administrative time that comes with any task.

How long does it take to get a new website?

That depends on the scale of the service.  A basic Theme Modification Package takes about 4 weeks, whereas the typical custom design is on a 12 week timeline.  Larger websites with more people involved in the process may take 6 months.  Here’s what you can do to help speed things up:

  • Web copy can take a long time to write, and is responsible for the largest delays.  If you are writing your own copy, get started right away.  Alternatively, you hire me to write content for you.
  • Limit the number of people involved in the project.  The fewer people giving feedback and making decisions, the faster it goes.
  • Answer questions, give feedback, and make decisions as soon as you can.

What forms of payment do you take?

Most clients choose to pay via check, but cash is always welcome. I can arrange to take payment via card or PayPal, but there will be an extra charge to recover fees.

Will you do work in trade or for profit shares?

Unfortunately my landlord does not accept these types of payment, so I can’t either.

When are payments due?

Package prices are broken into two or more payments depending on the size of the package and the project timeline. The first payment is due as a deposit before the project begins, middle payments are due at key project milestones, and the last payment is due right before site launch. If you are getting a $4000 custom web design package you would probably owe $1000 about every 4 weeks.  If you have a specific billing schedule, let me know what it is, and I’ll make sure to prepare invoices in time for you to meet project deadlines.